Refund and Cancellation

This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2023 that require publishing the rules and regulations, privacy policy and terms of use for access or usage of the domain name www.kunbipariwar.com and should be read along with the Terms of Service and Privacy Policy displayed on the Website. We only accept payment, refund and cancellation requests that are made in accordance with this Policy. We are not obligated to allow any other cancellations or refund any other payment, except in accordance with our policies. www.kunbipariwar.com is a platform that offers matrimonial services to users. Once an individual/client/customer has purchased any service from us they may choose to cancel the said service and seek refund. The terms and conditions for cancellation and refund are enunciated herein.

The following shall be the payment options that are available for Users who wish to use the Website:
a. Domestic and international credit cards issued by banks and financial institutions that are part of the Visa, Master Card & Amex Card networks;
b. Visa & Master Card Debit cards;
c. Netbanking/Direct Debit payments from select banks.
d. Scanning our UPI QR code

In order to seek refund and cancel the services, the purchaser shall foremost send us an email communicating the same at bhagvatnraut@gmail.com
If the email is received by us before the start of the service (i.e. before the service is live/listed), a deduction amounting to 25% of the billed amount shall be done, after which the refund of remaining amount shall be made within thirty (30) working days from the day the request is received by us. Any transaction charge arising out of this shall be solely borne by the purchaser of the service. However, if the email for cancellation of service is received by us after the service is live/listed and/or bhagvatnraut@gmail.com has started working on such service then no refund shall be made. The purchaser may still send us an email at bhagvatnraut@gmail.com to remove such listing that has been done and/or to not avail such service. However, no refunds shall be made even if the service is cancelled under such conditions.